Privacy Policy

1. Introduction

koibet ("we", "us", "our", or "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our online gaming platform located at https://koibet.cam and all associated services (collectively, the "Service"). This policy applies to all users who access our platform from Indonesia and other jurisdictions where our services are available.

By creating an account, accessing our website, or using our services, you acknowledge that you have read, understood, and consent to the data collection and processing practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our Service.

We respect your privacy rights and are committed to transparency in our data handling practices. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of koibet's services. Together, these documents form the complete agreement between you and koibet regarding data privacy and platform usage.

2. Data Controller Information

koibet is the data controller responsible for your personal information. We determine the purposes and means of processing your personal data in accordance with applicable data protection laws and regulations. For any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact us at:

Email: [email protected]
Live Chat: Available 24/7 on our website
Response Time: We aim to respond to all privacy inquiries within 48 hours

3. Information We Collect

3.1 Information You Provide Directly

When you register for a koibet account, we collect personal information that you voluntarily provide, including:

• Account Registration Data: Full legal name, date of birth, gender, nationality, residential address, email address, mobile phone number, and username/password credentials.
• Identity Verification Documents (KYC): Government-issued identification (Indonesian National Identity Card/KTP, passport, or driver's license), proof of address documents (utility bills, bank statements), selfie photographs for facial verification, and payment method ownership verification documents.
• Financial Information: Bank account numbers, bank names, e-wallet account details (OVO, DANA, GoPay, ShopeePay), transaction history, deposit amounts, withdrawal requests, and payment method preferences.
• Communication Data: Messages, emails, live chat conversations, customer support tickets, feedback, complaints, and any other communications you send to us.
• Marketing Preferences: Your consent choices for receiving promotional emails, SMS messages, push notifications, and other marketing communications.

3.2 Information We Collect Automatically

When you access and use koibet's platform, we automatically collect certain technical and usage information:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, games played, bet history, login times and duration, click patterns, navigation paths, referral sources, and interaction with promotions.
• Location Data: IP address, country, region, city, and approximate geographic location based on IP address (we do not collect precise GPS location).
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies that help us recognize you, remember your preferences, and analyze platform usage. See our Cookie Policy section below for detailed information.
• Log Data: Server logs including timestamps, API calls, error messages, system activity, and security events.

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data, payment success/failure notifications, and fraud risk assessments from our Indonesian banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers.
• Identity Verification Services: Verification results, fraud risk scores, and watchlist screening reports from third-party KYC providers.
• Gaming Providers: Game session data, bet outcomes, and technical performance metrics from our licensed game suppliers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe).
• Analytics Providers: Aggregated usage statistics and performance metrics from web analytics tools.

4. How We Use Your Information

koibet processes your personal data for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Create, manage, and authenticate your user account
• Process your deposits and withdrawals through Indonesian banks and e-wallets
• Enable you to place bets, play casino games, and participate in sports betting
• Apply bonus credits, process VIP tier upgrades, and manage loyalty rewards
• Maintain your transaction history and gaming records
• Provide customer support through live chat, email, and WhatsApp

4.2 Legal and Regulatory Compliance

• Verify your identity and age to ensure compliance with our 21+ policy
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detect and prevent fraud, collusion, bonus abuse, and unauthorized account access
• Comply with gaming regulations, licensing requirements, and legal obligations
• Respond to legal requests from law enforcement or regulatory authorities
• Enforce our Terms and Conditions and investigate violations

4.3 Platform Security and Improvement

• Monitor and secure our systems against cyber threats, hacking attempts, and DDoS attacks
• Analyze platform performance, identify technical issues, and optimize user experience
• Develop new features, games, and services based on user behavior patterns
• Conduct A/B testing to improve website design and functionality
• Generate anonymized analytics and reports for business intelligence

4.4 Marketing and Communications

• Send you promotional offers, bonus notifications, and VIP program updates (with your consent)
• Deliver personalized game recommendations based on your playing preferences
• Inform you about new games, features, payment methods, and platform updates
• Conduct customer satisfaction surveys and request feedback
• Send transactional emails regarding deposits, withdrawals, and account activities

5. Data Sharing and Disclosure

koibet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients:

5.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process your deposits and withdrawals.
• Gaming Providers: Licensed game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe) to deliver casino games and sports betting services.
• Identity Verification Services: Third-party KYC/AML providers to verify your identity and screen for fraud risks.
• Cloud Hosting Providers: Secure data centers that host our platform infrastructure and databases.
• Customer Support Tools: Live chat software and email service providers that enable us to communicate with you.
• Analytics Providers: Web analytics tools that help us understand platform usage (data is anonymized where possible).

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Protect the rights, property, or safety of koibet, our users, or the public
• Detect, prevent, or investigate fraud, money laundering, or other illegal activities
• Enforce our Terms and Conditions or defend against legal claims

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

5.4 Data Protection Safeguards

All third-party service providers with whom we share your data are contractually obligated to protect your information, use it only for the specified purposes, and comply with applicable data protection laws. We conduct due diligence on our partners to ensure they maintain appropriate security measures.

6. Data Security Measures

koibet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL encryption, the same technology used by banks.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, firewall protection, and intrusion detection systems.
• Password Protection: User passwords are hashed using bcrypt or similar algorithms and are never stored in plain text.
• Access Controls: Only authorized koibet employees with legitimate business needs can access personal data, subject to strict confidentiality obligations.
• Regular Security Audits: We conduct periodic security assessments, penetration testing, and vulnerability scans to identify and remediate potential risks.
• Data Backup and Recovery: Regular backups ensure data integrity and enable recovery in case of system failures.
• Fraud Monitoring: Automated systems monitor for suspicious activity, unauthorized access attempts, and potential security breaches.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You play a critical role in protecting your data by maintaining the confidentiality of your account password and not sharing it with others.

7. Data Retention

koibet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:

• Active Account Data: Retained for the duration of your account's active status plus a reasonable period after closure to address any post-closure inquiries or disputes.
• Transaction Records: Financial records, bet history, and transaction logs are retained for a minimum of 7 years to comply with Indonesian financial regulations and anti-money laundering requirements.
• Identity Verification Documents: KYC documents are retained for at least 5 years after account closure as required by regulatory authorities.
• Marketing Communications: Retained until you withdraw consent or we determine the data is no longer needed for marketing purposes.
• Support Communications: Customer service records are retained for 3 years to maintain service quality and resolve recurring issues.

After the retention period expires, we securely delete or anonymize your personal data in accordance with our data retention schedule. Anonymized data that cannot identify you may be retained indefinitely for statistical and analytical purposes.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal information through your account settings or by contacting support.
• Right to Erasure (Right to be Forgotten): You can request deletion of your personal data, subject to our legal retention obligations.
• Right to Restrict Processing: You can request that we limit how we use your personal data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where we process your data based on consent (e.g., marketing communications), you can withdraw consent at any time.
• Right to Object: You can object to processing of your personal data for direct marketing purposes or based on legitimate interests.

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days and may require identity verification before processing your request. Note that certain rights may be limited if exercising them would adversely affect others' rights or our legal obligations.

9. Cookies and Tracking Technologies

koibet uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device when you visit our website.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, including authentication, security, and access to account features. These cannot be disabled without affecting your ability to use our services.
• Performance Cookies: Collect anonymous information about how you use our website, helping us improve performance and user experience.
• Functionality Cookies: Remember your preferences (language, region, game favorites) to provide a personalized experience.
• Targeting/Advertising Cookies: Track your browsing activity to deliver relevant advertisements and promotional content (used only with your consent).

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may limit your ability to use certain features of koibet's platform. Consult your browser's help documentation for specific instructions on managing cookies.

10. International Data Transfers

koibet operates internationally and may transfer your personal data to servers and service providers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions by relevant regulatory bodies
• Binding corporate rules for intra-group transfers
• Explicit consent from you where required by law

All international data transfers comply with applicable data protection laws and regulations. We work only with partners who commit to maintaining equivalent levels of data protection.

11. Children's Privacy

koibet's services are strictly intended for users aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will delete such information immediately.

Parents and guardians should monitor their children's internet activity and use parental control tools to prevent minors from accessing online gambling sites. If you believe a minor has provided personal information to koibet, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

koibet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email to your registered email address
• Display a prominent notice on our website
• Request your renewed consent where required by law

Your continued use of koibet's services after such modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

Privacy Inquiries: [email protected]
Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
Response Time: Within 48 hours for general inquiries; within 30 days for formal rights requests

We take all privacy concerns seriously and are committed to resolving issues promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

By using koibet's services, you acknowledge that you have read, understood, and agree to the data collection and processing practices described in this Privacy Policy. Last updated: February 15, 2026.